Problems with the app

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Posted by posted in Run It Once Training

Problems with the app

Hi!

I am an essential member and have been for some time. I have used the app in the past to view videos while traveling but now it is not working properly. When I synced it it did not show the videos I currently have in my list (https://www.runitonce.com/settings/downloads/) but some videos I watched in the past. I thought maybe logging out and back in might help but now it says: Login Error - You do not have permission for access.
I tried multiple times to eliminate the chance that I made a typo and then went to see whether the app got taken away from essential members (it used to be for elite only iirc) but did not find any news to that effect.
What is happening?

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