- New open position: Content and Community Engagement Manager.
- New open position: Poker Analyst. Details in the comments of this thread.
- Applications for the Customer Service Generalist role are still welcome!
We are currently looking for a few poker enthusiasts to join our RIO Poker team in Malta.
If you are interested in the roles below, please get in touch by emailing [email protected] All roles are based in Malta, where we provide lots of sunshine throughout the year as well as several awesome employment benefits.
We may have additional positions in the future, but at this time we are recruiting:
Operations Team Leader (Poker / Game Integrity)
This position is part of our Customer Service team and will, in cooperation with other Team Leaders, organize day-to-day customer service operations (which requires shift and weekend work) and be an escalation point for customer service staff with focus on game offerings, poker rules and game integrity (but also contribute to other areas like payments / fraud / technical support).
The Team Leader (Poker / Game Integrity) will also contribute to Poker Room Management tasks (e.g. monitoring and reporting of game activity).
Very strong knowledge of (and passion for) poker (including game variants beyond Texas Hold’Em) with several years of active and recent playing experience (online and offline) is required. Experience in online gaming customer service (ideally specializing in Game Integrity) and data analysis / reporting (particularly Excel and poker tracking / analysis software) would be helpful.
Customer Service Generalists
Our customer service philosophy is centred around a strong understanding of poker players.
We don't require specific qualifications to join our team (but you need to have the right to live and work in the EU); the main assets that we are looking for are poker playing experience, a good understanding of the online poker industry (ideally including areas like payments, fraud, game rules, technical issues), and a very customer-friendly attitude.
If this sounds like you, we may have a spot for you in our customer service team. Please get in touch!