To downgrade or cancel your membership entirely, go to the
“plans and pricing” section and select the level of
membership that you would like before the end of your billing cycle.
You will retain the level of access that you paid for when you signed
up and won’t be billed (or billed less if going from Elite to
Essential) on your next billing date.
If I upgrade from essential to elite, should I wait until the end of
my billing period so I don’t get billed the full cost of
essential and elite?
You may upgrade to an elite account at anytime. If you are upgrading
from essential to elite, you will be given a pro-rated rate that takes
into account the amount that you’ve paid for your essential
account up to that day for that billing cycle.
Is there a minimum length of time that I have to sign up?
The minimum length is 1 month.
How often and what day am I billed?
The billing cycle for essential and elite is one month. Your billing
date is the same that you signed up to the site. If you signed up on
December 13th, your next billing date will be January 13th.
Can I pay for a few months of membership up front at a discounted rate?
We do not offer a discounted rate for advanced payment at this time.
Can I pay with a PokerStars or FTP transfer?
This goes against the terms and conditions of PokerStars and FTP. We
will never be allowed to accept transfers on a poker site as a form of
payment for a Run It Once subscription.
Is there any way to pay other than with a credit card?
At this time we can only accept major credit cards (Visa, Mastercard,
American Express, Discover), Paypal and Skrill as payment.
When I enter my information in the payment screen and click submit,
the screen appears to load for hours. What is the problem?
This is a bug that occurs as a result of our sites interaction with
our payment processor. It means that the credit card you are using to
pay for your subscription has been declined. While this can happen
for any number of reasons, in our experience the predominant reason is
that your banks anti-fraud measures have declined the transaction. If
you call your bank and inform them that the purchase is one that you
are trying to make, the problem is typically resolved.
What exactly do I get with the essential package vs the elite package?
The essential package is $24.99/month and provides you with access to
all of the videos made by our essential coaches. This also includes 1
Phil Galfond video per month specifically made for essential
subscribers. The elite package is $99.99/month and provides you with
access to all of the videos on our site including those of our
essential coaches. Regardless of your level of subscription, you will
have access to our forums.
I can’t view the videos. What is the problem?
There are a number of different reasons why this can happen and it
usually requires a different solution for each situation. If you
email [email protected],
Level of subscription (basic/free, essential, elite)
What occurs when you attempt to watch the video?
(error message, site crashes, endless loading)
Have you attempted to watch the videos on another
machine/browser and if so were you able to do so?
Does this problem occur for all videos or just certain
videos? If only some, which video(s) can’t you watch?
When did this problem begin?
(Has it been a problem since you signed up or did it
(begin sometime after you’ve been a member?)
Can I download the videos?
We do not offer our videos for download at this time. This is a decision we
wrestled with, but ultimately decided to make the videos available via
Will the videos work on my iPad or iPhone?
My essential package comes with 1 Phil video but I am not able to
watch the one I want?
The essential plan does come with 1 Phil Galfond video per month
however this is not a video that can be chosen. The essential video
from Phil is one that is chosen by us each month. We try to vary this
as much as possible and definitely listen to the suggestions posted in
the forums and sent to the [email protected] email
How can I become a coach for Run It Once?
We are always on the lookout for new talent and if you think you would
make a good instructor, please send an email to [email protected] with:
Names on all major poker sites
Have you made videos before, if so for what site and how many?
Native language + other languages spoken
Any other relevant information about yourself
Why does the hand history that I am posting not work properly?
With literally hundreds of poker sites, we aren’t able to offer
the ability to post a hand from every site. We tried to include the
major sites first and will continue to add other sites and games but
it is a tedious process. We apologize for any inconvenience this may
How does the point system work?
Our point system is designed to reward subscribers for generating
quality content. While the rules and reward system aren’t set
in stone, we award points for receiving “likes” or
“hearts” from other users. Currently, users receive 1
point for a heart from another subscriber and 5 points for one from
one of our pros. At the end of the month, top 5 users will receive a
free month of elite membership.
Are there any plans to hire coaches for ___?
We get a lot of requests to find coaches for a specific
game and stakes. While we are always on the lookout for
new coaches, our main focus right now is building our MTT,
PLO, and NLH database. Eventually, we’d like to be able to
accommodate all of the requests that we’ve received for
coaches with different specialities, but we don’t have a
timetable for when we will begin expanding into some of
the mix games and other variants.