This looks like a very rare visual bug. I've reached out to our support team to see if we've had anyone else deal with this issue. I've also shared your comment and picture so they can review further.
I can assure you this isn't tied to any specific player's account, creating an unfair advantage for that player. To confirm, this is the only time you ran into this?
Apologies for the issue.
June 18, 2019 | 3:14 p.m.
In our latest YouTube Video, Phil jumps on the Run It Once Poker testing client and showcases the latest update. Throughout the video, Phil discusses the various improvements, fields questions from viewers, and explains our decision on changing the maximum bet calculation in PLO during splashed pots.
June 14, 2019 | 12:30 p.m.
It's great to hear you're having a much better gaming experience. Were you able to join the action last night? We had over 100 players across the NL and PLO tables throughout the majority of the night.
I'm sorry to hear you aren't a fan of the new maximum bet calculation in splashed pots at PLO. We made this change based on the feedback from the community. Since making the change, the majority of the feedback has supported the new calculation. We'll continue to listen to the community and make adjustments to stp accordingly. Thanks for sharing your opinion on the change.
June 13, 2019 | 9:47 a.m.
ICYMI: Our new software update is available! :) This was a major update addressing a number of infrastructural changes that will improve how quickly we can develop moving forward. We've also improved performance, stability, fixed a number of bugs, and added some UI improvements. Head to our help centre to see the full list of improvements.
You'll need to download the new client on our website. Moving forward, the client will update automatically upon launch.
To celebrate the update, we're hosting our largest promotion to date: "101% Week" where we'll be giving back 101% of the rake collected over the following 7 days through a different promotion each day.
We're kicking things off by giving back 101% direct rakeback for 24 hours this Wednesday (June 12th) at 12:00 CEST.
The schedule can be seen below. Full details on 101% Week can be found on our website.
June 10, 2019 | 3:39 p.m.
Hi Basa Tohanj,
We're sorry to hear you're running into troubles with graphics glitches and crashes. It would be really helpful if you could send in your logs in to our support team so we can investigate the issues further. If you're willing to do this here is an article that will walk you through retrieving your logs. Please send them to [email protected]
As far as the "sit back in" issue you were experiencing, this is a known issue, and our team is working on updating this as soon as possible. We're also working on implementing resizeable tables. We know this is an important feature for poker players and we're doing our best to update this as soon as possible.
We're hoping to release an update soon that will address stability, performance and a variety of bugs. We hope you'll try out the software once this is released and let us know if your experience was improved.
April 10, 2019 | 10:24 a.m.
Our mysterious Discord user, “Ghil” has teamed up with @philgalfond for a fun and lucrative quiz: “What Did Phil Do?”
Summon your inner-Galfond and guess how Phil navigated tough spots in several high stakes hands. €1,000 is up for grabs and the top 20 places will win a prize! Terms Apply.
To be eligible, you will need to play 25 hands on Run It Once Poker over the next week while the promotion is live.
* If you're located in the United Kingdom, you are NOT required to play 25 hands but you do need to have a balance in your Run It Once Poker account to be eligible.
I hope you do better than me, I went 1/7 :D good luck!
April 8, 2019 | 4:05 p.m.
Run It Once Poker is running a promotion: "What did Phil do" it's a lucrative quiz reviewing past hand histories of Phil's.
Phil wanted to join in on the fun, so he took a shot at the quiz. Check out Phil’s experience firsthand in today’s YouTube Video.
If you'd like to take the quiz, test your luck here.
April 8, 2019 | 4:04 p.m.
April 5, 2019 | 7:43 a.m.
We're working on implementing downloadable HHs, and we are hoping to include it in the next update, but can't make any guarantees.
I'll drop a comment here when we announce our next update relase.
April 4, 2019 | 2:28 p.m.
Thanks for the suggestion! As Phil mentioned, we're working on adding SNGs, we have some cool ideas but that's all I can share at this time. We'll release additional details at a later date.
Yes, a mobile app is still a high priority item on our roadmap, but at this time, we don't have an ETA.
April 1, 2019 | 8:11 p.m.
As you all know, Run It Once Poker has been live for almost two months now. It’s been an electrifying experience for our team, and we’re grateful for all the feedback and support we’ve received so far. With that said, we felt it was time we share our thoughts on this experience with you.
Phil’s first update on running a poker site has arrived. Phil shares his feelings on the last two months and provides an update on our plans moving forward.
Please share any comments, questions, or feedback below.
Thanks for sharing this experience with us! :)
Long Live Poker