Hi Basa Tohanj,
We're sorry to hear you're running into troubles with graphics glitches and crashes. It would be really helpful if you could send in your logs in to our support team so we can investigate the issues further. If you're willing to do this here is an article that will walk you through retrieving your logs. Please send them to [email protected]
As far as the "sit back in" issue you were experiencing, this is a known issue, and our team is working on updating this as soon as possible. We're also working on implementing resizeable tables. We know this is an important feature for poker players and we're doing our best to update this as soon as possible.
We're hoping to release an update soon that will address stability, performance and a variety of bugs. We hope you'll try out the software once this is released and let us know if your experience was improved.
April 10, 2019 | 10:24 a.m.
Our mysterious Discord user, “Ghil” has teamed up with @philgalfond for a fun and lucrative quiz: “What Did Phil Do?”
Summon your inner-Galfond and guess how Phil navigated tough spots in several high stakes hands. €1,000 is up for grabs and the top 20 places will win a prize! Terms Apply.
To be eligible, you will need to play 25 hands on Run It Once Poker over the next week while the promotion is live.
* If you're located in the United Kingdom, you are NOT required to play 25 hands but you do need to have a balance in your Run It Once Poker account to be eligible.
I hope you do better than me, I went 1/7 :D good luck!
April 8, 2019 | 4:05 p.m.
Run It Once Poker is running a promotion: "What did Phil do" it's a lucrative quiz reviewing past hand histories of Phil's.
Phil wanted to join in on the fun, so he took a shot at the quiz. Check out Phil’s experience firsthand in today’s YouTube Video.
If you'd like to take the quiz, test your luck here.
April 8, 2019 | 4:04 p.m.
April 5, 2019 | 7:43 a.m.
We're working on implementing downloadable HHs, and we are hoping to include it in the next update, but can't make any guarantees.
I'll drop a comment here when we announce our next update relase.
April 4, 2019 | 2:28 p.m.
Thanks for the suggestion! As Phil mentioned, we're working on adding SNGs, we have some cool ideas but that's all I can share at this time. We'll release additional details at a later date.
Yes, a mobile app is still a high priority item on our roadmap, but at this time, we don't have an ETA.
April 1, 2019 | 8:11 p.m.
As you all know, Run It Once Poker has been live for almost two months now. It’s been an electrifying experience for our team, and we’re grateful for all the feedback and support we’ve received so far. With that said, we felt it was time we share our thoughts on this experience with you.
Phil’s first update on running a poker site has arrived. Phil shares his feelings on the last two months and provides an update on our plans moving forward.
Please share any comments, questions, or feedback below.
Thanks for sharing this experience with us! :)
Long Live Poker
April 1, 2019 | 5:45 p.m.
The mysterious Run It Once philanthropist, known only as "Ghil Phalfond" on Discord, is at it again! This time, he wants you to tell your friends about Run It Once Poker, and he's putting up €2000 for some encouragement!
Ghil Phalfond’s Bring Your Friends promotion just kicked off and will run until 12:00 CET on April 2nd.
We’ll be awarding the top 10 referrers with the following prizes:
5th - 10th: €50
We’ll also be awarding 12 random participants with €50!
You’ll receive entries for the random draw by doing the following:
1 Entry for RTing our promotion announcement tweet
5 Entries for every friend you refer (your friends will receive 5 entries as well)
Start securing your entries now! Good luck!
March 25, 2019 | 3:52 p.m.
<3! Thank you for sharing! I've passed on your feedback to our support team and thanked them for how they handled your situation.
Zeneka nailed it: "This makes me so happy to read!"
These type of message help reassure our team our efforts are paying off. We'll continue to do our best to enhance the playing experience for every type of player.
It's great to hear you're now working on improving your game. Please stop back in with an update regarding your progress as a player, as well as feedback on "From the Ground Up."
Good luck on the tables and thanks again for sharing your experience with us.
March 6, 2019 | 3:51 p.m.
Hi Philip Maloco,
Currently, hand history downloads are disabled. As soon as Hand Histories are downloadable, we hope that the developers of tracking software support our format. If you're using a specific tracker already, it might be helpful to contact the developer and request support for Run It Once Poker.
March 5, 2019 | 10:50 a.m.
Hello everyone, I have an exciting announcement :)
If you've been waiting for 50NL or 200NL... The wait is over! We've just added both games to our lobby!
On top of that, we’ll be running #SuperSplash with 70% rakeback for an ENTIRE WEEK across ALL mid-stakes NLHE, NL50 to NL500!
Welcome to Mid-Stakes Week
Good luck everyone!
March 1, 2019 | 6:34 p.m.
Happy to hear you haven't had any issues since the update. We're having internal discussions on possible adjustments for STP, if and when we have an update we will announce in this thread.
Good luck at the tables!
Feb. 28, 2019 | 2:48 p.m.
Glad to hear you're happy with the visual improvements from our update. We appreciate your feedback on the hearts and spades, we've had a few reports similar. I'll share your feedback with our design team.
Good luck at the tables!