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RIO Staff

Nick Steiner

Check out the biggest fails on Run It Once Poker over the last week, featuring failed bluffs, misclicks, and unfortunate timing.

March 18, 2019 | 4:19 p.m.

Hey lyc225,

No update at this time. I will post an update in this thread when I have one. We appreciate your patience and support.

March 8, 2019 | 10:01 a.m.

Hi 83stretch83,

<3! Thank you for sharing! I've passed on your feedback to our support team and thanked them for how they handled your situation.

Zeneka nailed it: "This makes me so happy to read!"

These type of message help reassure our team our efforts are paying off. We'll continue to do our best to enhance the playing experience for every type of player.

It's great to hear you're now working on improving your game. Please stop back in with an update regarding your progress as a player, as well as feedback on "From the Ground Up."

Good luck on the tables and thanks again for sharing your experience with us.

March 6, 2019 | 3:51 p.m.

Comment | Nick Steiner commented on Holdem Manager

Thank you for reaching out. I believe someone at RIO is already in contact with someone from HoldemManager. I will check in with them and follow up with a support ticket if needed.

March 6, 2019 | 9:26 a.m.

Comment | Nick Steiner commented on Holdem Manager

Hi Philip Maloco,

Currently, hand history downloads are disabled. As soon as Hand Histories are downloadable, we hope that the developers of tracking software support our format. If you're using a specific tracker already, it might be helpful to contact the developer and request support for Run It Once Poker.

March 5, 2019 | 10:50 a.m.

Comment | Nick Steiner commented on Mid-Stakes Week

We wish we could. Unfortunately, this will have to wait

March 4, 2019 | 8:40 a.m.

Post | Nick Steiner posted in Chatter: Mid-Stakes Week

Hello everyone, I have an exciting announcement :)

If you've been waiting for 50NL or 200NL... The wait is over! We've just added both games to our lobby!

On top of that, we’ll be running #SuperSplash with 70% rakeback for an ENTIRE WEEK across ALL mid-stakes NLHE, NL50 to NL500!

Welcome to Mid-Stakes Week

Good luck everyone!

March 1, 2019 | 6:34 p.m.

Hi TheSquirrel,

Happy to hear you haven't had any issues since the update. We're having internal discussions on possible adjustments for STP, if and when we have an update we will announce in this thread.

Good luck at the tables!

Feb. 28, 2019 | 2:48 p.m.

Hey Everyday ,

We hope to add more customizable options in future updates. We do plan to add this deck, but right now we don't have an estimated date of arrival.

Feb. 26, 2019 | 1:26 p.m.

Hi Kalupso,

Glad to hear you're happy with the visual improvements from our update. We appreciate your feedback on the hearts and spades, we've had a few reports similar. I'll share your feedback with our design team.

Good luck at the tables!

Feb. 26, 2019 | 12:54 p.m.

We don't have immediate plans for adding heads up tables. It's on our radar, and when we have an update, I'll post it in this thread.

Feb. 25, 2019 | 9:36 a.m.

Hey everyone,

ICYMI: Ghil Phalfond announced the 2nd edition of #FunPlaySunday last night. Ghil will be giving away another €2,500! One winner will be awarded €1,000 and fifteen winners will be awarded €100! To participate, submit the hand history of a “fun” hand on Run It Once Poker in our Discord channel #FunPlaySunday by 23:59 on Sunday (PST). Up to 3 entries will be allowed, submitting a 4th entry will have all your entries be disqualified. Terms Apply. GL

Feb. 24, 2019 | 12:10 p.m.

Hi freenachos

Two-factor authentication is on our list and is a priority, but at this time I don't have an estimated date. I will provide an update in this thread when I know more.

Feb. 24, 2019 | 12:09 p.m.

Hey everyone,

ICYMI: Over the last two weeks, one of our Discord members, Ghil Phalfond, has been hosting giveaways. He just announced the second edition of Crazy Calldown Friday where he will be giving away €1,200!

1 winner will be awarded €500, 10 players will be awarded €50, and 1 player will be awarded €200 for making a losing call.

The competition has begun and runs until the end of Friday Pacific Time(9 a.m. CET) after which Ghil Phalfond will be picking his favourite calldowns and awarding them appropriately.

To participate, submit the hand history of your favourite call down on Run It Once Poker in our Discord channel #CrazyCalldownFriday. Up to 2 entries will be allowed (including losing calldowns), submitting a 3rd entry will have all your entries be disqualified. Terms Apply. GL!

Feb. 22, 2019 | 2:45 p.m.

Hey camikaze007

Unfortunately, not yet, we're still in the process of finalizing an alternative solution. I'll provide an update when we have one.

Feb. 20, 2019 | 3:15 p.m.

I'm going to start this thread with a couple of exciting promos going on this week.

1) Today, our mysterious Discord user Ghil Phalfond is hosting another giveaway via Discord: Big Bluff Wednesday(2). Ghil is giving away €1,000! The winner will receive €500 and ten people will be awarded €50 each, with fund getting credit straight to your account.

If you're playing on Run It Once, post the hand history of your best bluff in #big-bluff-wednesday2. You're allowed up to 2 entries, submitting a third entry will have all your entries be disqualified.

2) On Thursday, we're bringing back "Super Splash!" We’ll be turning the dial up to 80% across all €200PLO tables starting at 19:00 and running until 01:00 CET. We hope to see you splashing around :)

Good luck everyone!

Feb. 20, 2019 | 9:09 a.m.

Hey everyone,

This thread is dedicated to any comments, questions, feedback, or suggestions for Run It Once Poker. Please don't hesitate to share your feedback or ask any questions.

I will also be announcing promos, updates, and any news in this thread.

I look forward to chatting with the community!

Feb. 20, 2019 | 8:57 a.m.

Check out the top 5 Splash the Pot moments so far on Run It Once Poker in today's YT Video!

Feb. 18, 2019 | 5:07 p.m.

zoomspy, please send an email to [email protected]

Feb. 8, 2019 | 9:44 a.m.

EluSiVeMark Thanks for playing :)

Everyday thanks for sharing the know issues page.

We know players want to resize/tile tables and our team is working hard on getting this implemented into our client. We do have a 4-color deck that can be turned on in the global settings menu which can be accessed by clicking your username in the top left corner of the client.

Not sure what happened with the dragging tables :( I'll share your feedback with our table, along with the bigger cards request.

Feb. 7, 2019 | 10:43 a.m.

:( apologies you experienced multiple crashes. Keep us up to date if you have continued issues. Thanks for playing :)

Feb. 7, 2019 | 10:42 a.m.

Apologies goldaxe :(. They will review the hand in question

Feb. 7, 2019 | 10:29 a.m.

Thanks for playing! Fair point, thanks for the feedback! ItsPokaBruv

Feb. 7, 2019 | 10:27 a.m.

We're behind on the streamR applications. We're expecting to send out updates today. If you streamed yesterday, those hours will count

Feb. 7, 2019 | 10:23 a.m.

Were you able to get this sorted? If you haven't please email [email protected] and they will take care of it

Feb. 7, 2019 | 10:23 a.m.

The deposit bonus is automatically credit. Your progress can be found in the settings menu.

Feb. 7, 2019 | 10:19 a.m.

The tutorial guide can be found in our help centre.

Feb. 7, 2019 | 10:18 a.m.

Doc the assets can be found on this page of the tutorial guide.

Feb. 7, 2019 | 10:17 a.m.

Tables are live, come join in on the action!! GLGL :D

Feb. 6, 2019 | 12:47 p.m.

haha, well played

Feb. 5, 2019 | 5:49 p.m.

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